Refund policy

Return Eligibility

We accept returns of defective and non-defective products.

Products may be returned in new or slightly used condition. Opened products are eligible for return when they include the original components and accessories supplied with the product.

Return Window

You have 30 days from the date you receive your order to return an eligible product.

Please contact us within the 30-day return period and provide your order number and the reason for the return.

How to Return an Item

A prepaid return shipping label is included inside each package.

To complete a return:

  1. Contact our customer service team and provide your order number.

  2. Place the product and its included components securely inside suitable packaging.

  3. Attach the prepaid return shipping label to the outside of the package.

  4. Take the package to the carrier location shown on the return label.

If the prepaid label is missing or damaged, contact us for a replacement label.

Return Shipping Cost

We pay the return shipping cost for eligible returns, including returns for defective products, damaged products, incorrect items, and non-defective products.

Customers are not charged a return shipping fee.

Restocking Fee

We do not charge a restocking fee.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from the product ordered, please contact us and provide your order number and a description of the issue. Photos of the product and packaging can help us review the issue.

We will arrange a prepaid return and offer a refund or an exchange for the same product.

Exchanges

We accept exchanges for the same product.

Please contact customer service to request an exchange. After the returned product is delivered to our return facility, we will process the replacement. If the same product is no longer available, we will issue a refund to the original payment method.

We pay the shipping costs associated with an eligible exchange.

Refund Amount

Approved refunds include the amount paid for the returned product and the applicable sales tax charged on that product.

Standard shipping is free, so there is no original standard shipping charge to refund.

Refund Method and Time

Refunds are issued to the original payment method.

The refund will be completed within 5 business days after the returned product is delivered to our return facility. Business days are Monday through Friday, excluding U.S. federal holidays.

Return Address

EZDC 3PL
250 Mitch McConnell Way
Bowling Green, KY 42101
United States

Please use the prepaid return shipping label included in the original package so the return can be identified and tracked correctly.

Contact Information

Email: support@ministylespace.com
Phone: +1 (502) 500-6741

Customer Service Hours
Monday–Friday, 9:00 AM–6:00 PM Central Time

We respond to customer inquiries within 1 business day.