FAQ

What products does Ministylespace sell?

Ministylespace sells physical home storage and organization products designed for everyday household use.

We do not sell digital products, gift cards, or subscription products.

Where do you ship?

We ship to eligible street addresses within the contiguous 48 United States.

We do not ship to:

  • Alaska or Hawaii

  • U.S. territories

  • PO Boxes

  • APO, FPO, or DPO addresses

  • International destinations

Additional details are available in our Shipping Policy.

How much does shipping cost?

Standard shipping is free for all eligible orders delivered within the contiguous 48 United States. There is no minimum order amount for free shipping.

How long does delivery take?

Orders require 1–3 business days for processing. After processing, FedEx delivery takes 3–5 business days.

The estimated total time from order placement to delivery is 4–8 business days.

Business days are Monday through Friday, excluding U.S. federal holidays.

What is the daily order cutoff time?

The daily order cutoff time is 6:00 PM Central Time.

Orders placed after the cutoff begin processing on the next business day.

Which shipping carrier do you use?

Eligible orders are shipped through FedEx.

Will I receive tracking information?

Yes. After the order ships, tracking information will be sent to the email address provided during checkout.

Tracking activity can take time to appear after the shipping label is created and the package is accepted by FedEx.

Can I change my shipping address?

Please contact us before the order ships. We can update the shipping address if the order has not entered shipment.

After an order has shipped, the delivery address cannot be changed by Ministylespace.

Can I cancel or modify my order?

Yes. You can request a cancellation or modification before the order ships.

Please contact us as soon as possible at support@ministylespace.com or call +1 (502) 500-6741.

Once an order has shipped, it cannot be canceled. You can receive the order, use the prepaid return label to return it, and place a new order. We cover the eligible return shipping cost and do not charge a restocking fee.

What is your return period?

Eligible products can be returned within 30 days after delivery.

We accept qualifying returns for both non-defective products and products that arrive damaged, incorrect, or defective.

Complete requirements are available in our Return & Refund Policy.

What condition can a returned product be in?

We accept eligible products that are:

  • New and unused

  • Opened or slightly used

Please return the product with all included parts, accessories, and available original packaging.

How do I return an item?

A prepaid return label is included inside every package.

Pack the product securely, attach the prepaid label, and mail the package using the carrier shown on the label.

If the label is missing or cannot be used, please contact customer support before sending the return. Do not mail returns to the company’s registered business address.

Who pays for return shipping?

Ministylespace pays the return shipping cost for eligible returns by providing a prepaid return label.

Do you charge a restocking fee?

No. We do not charge a restocking fee for eligible returns.

Do you accept exchanges?

Yes. An eligible product can be exchanged for the same product.

To request an exchange, please contact customer support. If a different product is wanted, please return the original product for a refund and place a new order.

What should I do if my order arrives damaged, defective, or incorrect?

Please contact us with your order number and a description of the issue. We will provide return or exchange assistance at no additional return shipping cost.

When will I receive my refund?

You will receive the approved refund to the original payment method within 5 business days after the returned product reaches our return warehouse.

The refund includes the eligible product purchase amount and applicable sales tax. Original standard shipping is free and has no separate shipping amount to refund.

Which payment methods do you accept?

We accept:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Diners Club

  • Shop Pay

  • Apple Pay

  • Google Pay

  • PayPal

The payment options available for your order will be displayed during checkout. More information is available in our Payment Policy.

Is there a minimum order amount?

No. There is no minimum order amount.

Do you offer subscriptions or recurring billing?

No. We do not sell subscription products or enroll customers in recurring product payments.

Do you accept wholesale orders?

No. Products are currently available for retail purchases only.

How is my personal information handled?

Information is handled as described in our Privacy Policy.

You can manage applicable data-sharing preferences through our Your Privacy Choices page.

How can I contact customer support?

Email: support@ministylespace.com
Telephone: +1 (502) 500-6741
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM Central Time
Response time: Within one business day